Google’s New Review Buttons: Easier Client Feedback Updates for Law Firms

Simplifying Client Review Management

Google has rolled out a new feature that makes managing reviews easier for both businesses and their clients. The platform now displays dedicated edit and delete buttons directly next to each review, allowing users to update or remove their feedback more quickly than ever before. This change is particularly important because it simplifies what was previously a multi-step process, making it much easier for clients to revisit their initial reviews.

The addition of these buttons opens up new opportunities for businesses to take a more active role in managing their online presence. By resolving a client’s concerns or improving the service provided, businesses can now encourage clients to update their reviews with minimal hassle. This feature reduces friction in the review process, enabling users to revise their feedback with a few clicks, whether to adjust ratings or remove outdated comments.

For attorneys and law firms, the ability to guide clients through editing their feedback is a valuable reviews tool. Whether it’s following up after resolving a case or encouraging satisfied clients to refresh their reviews, this streamlined process can help generate more favorable ratings. It also demonstrates responsiveness, which is crucial in maintaining a strong reputation in the legal field. With this easier review modification process, law firms have more control over how they are perceived online, helping them build trust with potential clients.

What’s Changed in Google’s Review Process?

Previously, modifying a review on Google Business Profiles required taking several steps, making it difficult for clients to update their feedback. Now, Google has simplified this with the introduction of two buttons—edit and delete—right next to user reviews. These options are clearly visible, making the process faster and more straightforward.

By actively getting new reviews, and now guiding satisfied clients to refresh their reviews, attorneys can improve their visibility and credibility in search results, a key factor in attracting new business.

Guiding Clients to Update Their Reviews

The new edit and delete buttons are especially useful when a client left a review before the case or issue has been resolved favorably, and you want to prompt a client to reflect those changes in their original review. In the legal industry, where reputation can play a critical role in attracting potential clients, making sure reviews are current and accurate is key.

Whether through follow-up emails, phone calls, or even automated reminders, encouraging clients to modify their original reviews can now be done without them having to go through a complex process. This enhanced interaction helps you stay on top of your firm’s online reputation and shows clients that you are committed to addressing their needs.

By making it easy for satisfied clients to share updates, firms can maintain positive visibility while demonstrating responsiveness and ongoing client care. Our recent blog post goes into detail about the best ways to get more Google reviews for your law firm.

Partner with TSEG

The new Google review management features present a great opportunity for law firms to refine their digital presence, but it’s only part of the equation. At TSEG, we know that managing your firm’s online reputation requires more than just responsive tools—it demands a comprehensive digital marketing strategy that drives real client engagement. By combining our legal marketing expertise with these updated review tools, we can help your firm maintain control over your online presence and build trust with potential clients. Let TSEG turn your reviews into a strategic asset, enhancing your credibility and, ultimately, your bottom line. Partner with us today.